Air Training Support

Air Training Support’s Policies

Refunds requested up to 30 days prior to your class date (in writing) are entitled to a full refund of all tuition and fees paid, less books, shipping fees.  A cancellation fee of $150 will be added to any cancellation to cover administrative expenses.  Buyers shall be entitled to a similar refund in the event that we discontinue the course/program prior to the start of training. 

Prior to 60 days

Buyers who provide written notification of cancellation at least 60 days before the first day of training will receive a full refund less the cost of applicable training materials and shipping costs.

Within 30 days

Buyers who provide written notification of cancellation within 30 days of the first day of training may be subject to the following cancellation fees:

1.       100% of simulator equipment rental fees

2.       100% of non-refundable instructor travel, instructor per diem, hotel and car rental

3.       100% of non-refundable  books and manuals including shipping fees 

After this period there are no refunds.

Privacy & Security Policy

Our goal is to provide you with a personalized site experience.   On our web site, visitors can register to receive personalized content and participate in surveys.   In order to help us achieve this goal, we collect information during your visits to differentiate you from other users.  We respect the privacy and security of our users.  We will not disclose the information we gather to any person or organization outside of Air Training Support, except as described in this Privacy Policy.

This notice describes our privacy practices;

Information we collect and how we use it:

Web server logs: When you visit our web site, we track information to administer the site and analyze its usage. Examples of information we may track include: 

·         Your Internet Protocol address

·         The date and time of your visit

·         The state or country from which you accessed the site

·         The name of your Internet service provider

·         What kind of browser or computer you use

·         The number of links you click within the site and what pages you viewed on the site

Website Tracking and Cookies

A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's local hard drive.  Many widgets, modules, and other content embedded through the code built for our web site employ permanent cookies to track user activity over time.  This is used to maintain your session while logged into your account, and provide personalized functionality.  This information is also used to close your session after a period of inactivity to protect your account.

Information about subscribers and their usage is maintained in a secure environment.  We use technical security measures to prevent the loss, misuse and alteration of information under our control.  A.T.S., Inc does not share this information with any other companies or third party affiliates for any purposes.  We do not disclose any information about any subscriber's usage of our website, except as required by law.

You can still use the ATS-Denver site if you reject cookies by changing your browser settings, but be aware that this will disable some of the functionality on this website.

Personal information that A.T.S, Inc., may collect online:
When you register, we will ask you for some personal information. A.T.S, Inc., collects the following personal information online:

·         First and Last name

·         Postal Addresses

·         E-mail addresses

·         phone numbers

How we use this personal information collected online:
Unless you otherwise consent, we will use your personal information only for the purpose for which it is submitted, such as to reply to your emails, handle your complaints, and process business requests related to programs we offer.  At certain points where personal information is collected on our site, there may be a box where you may indicate you would like to be on a mailing list to receive information about other promotional programs and services.

If you're purchasing a product, we'll request financial information such as a credit card number. Any financial information we collect is used only to bill you for the products and services you purchased.  Credit Card information is NOT stored on our systems online or offline and is deleted/destroyed after the transaction.

Finally, you may be asked to disclose personal information to us so that we can provide assistance and information to you. For example, we may collect personal information from you (such as an e-mail address, system information and problem descriptions) in order to provide online technical support and troubleshooting.

Air Training Support’s  Commitment to Online Security:

At A.T.S. Inc, physical and electronic procedures have been employed to safeguard the security and of personal information.  We never sell or rent your personal or account information to any person or organization; except where release is required by law (for example, a subpoena) or regulation or is requested by a government agency.  We will not disclose the information we gather from our site to any person or organization outside of A.T.S, Inc.; except where release is required by law (for example, a subpoena) or regulation or is requested by a government agency.

Have any questions, problems or complaints with Air Training Support’s Policies, contact us or e-mail webmaster@ats-denver.com